|
|
|
Why do I need an
online reservation system on my website?
It will help increase your conversion rate of web traffic into sales.
Web customers expect access to real time availability and pricing and might pass
you up for a competitor if this information isn’t available to them instantly.
It will decrease manual labour in answering phone calls and emails from
prospective clients who may only want trivial information on availability and
price. It will also be available for them to make a booking 24 hours a day where
as you or your staff may not.
Why is HBN Online better than other online reservation systems?
HBN Online comes coupled with a
full-featured reservation management system enabling you to continue to take
reservations manually rather than needing to allocate blocks to a 3rd party and
losing flexibility over those items. As well you now have a free reservation and
inventory management system to use!
Is it East to Use?
In less than 15
minutes a day, you can receive online reservations and update your rates, room
availability and special offers at no cost. No technical skills or expertise are
required - all it takes is a PC with Internet access. And to answer any
questions, our experienced support staff is always ready to help.
What does it cost me?
Setup is FREE, no monthly charges. You pay a flat fee per booking, no matter how
many nights, number of rooms or amount of the booking, you pay a flat fee and
only if the booking stays, if the booking is cancelled, there is nothing to pay or if you receive no booking, there is no cost to you.
This makes signing up with HBN Online
risk free.
How secure is HBN Online?
HBN Online uses the latest SSL
security protocol.
All parts of the system where a credit card number is either entered or
displayed are secured with 128-bit SSL encryption. This is the encryption
standard used by all e-commerce sites and online banks around the world.
I don’t understand how HBN Online works. Is it
installed on our web server?
No. It’s actually hosted on our servers and just appears to be still on yours. A
link to your reservation page will be placed on your website. (eg. Online
Reservations or Online Booking).
The HBN booking page will have your hotel name and full address on the heading
making the page as part of your own website.
How long does it take to set up once I agree to go with you guys?
We can have your account all ready and the web side of things customized to your
site within 24 hours. After that it will be up to you or your staff to enter in
the rate, product and inventory information and then we launch. Depending on the
size and complexity of your inventory launch can be maximum two days.
How does online payments work?
The system will pass credit card information and all other payment details on to
you to process. HBN Online does not
process the payments itself. You will receive a notification by email and fax
once a new web booking arrives. The email and fax will contain all the
information regarding the booking but the fax will also contain the
information about the credit card details. It's upon the hotel to
preauthorise the credit card of the guest to make sure that in case of a no
show, the hotel can charge the card as per the cancellation policy.
How do HBN Online commissions work?
HBN Online will invoice you on monthly
basis with a full statement multiplied with our fixed fee per booking + VAT (If
applicable in your country). All bookings are charged at the end of each month on bookings that were
done through HBN Online Hotel booking
Network for that particular month. You only pay the bookings that have already stayed
at the hotel. Any cancelled bookings will not be charged. |
